General Guidelines

shoes
  • We take clothing in for processing from 10am to 4pm Tuesday through Saturday at Hillsdale, no appointment needed. Our newest location at Progress Ridge is now accepting consignment by appointment. Click here to schedule. 
  • Typically we can go through your items on the spot, but on occasion, we may have to process them on a DROP n RUN basis.
  • We will accept 2 grocery size bag or 1 bin per visit. Please understand that we will be strongly enforcing our two-bag policy as more than that interferes with the way we process items and we do not have the space for more than 2 bags. Please do NOT bring items on hangers.
  • Vist our Items We Accept page for what to bring to each store.
  • Your items will payout at the standard 40% of the selling price and go into your account that can be paid as cash or used as store credit.
  • You may use your credit at either of the women’s and children’s store locations. If you want a check you can visit any location and we will write it once you are there. Checks will not be mailed unless you have moved out of state. Your balance does not expire as long as your account has had some kind of activity within a year.
  • We begin looking at each season 10 days prior to that season being placed on the sales floor. We will occasionally take an item out of season but any item we accept in the off-season will be held until it’s time for them to go out and expiration dates will be adjusted.
  • Season Acceptance Schedule:

    Spring – February 15th
    Summer – April 15th
    Fall – July 15th
    Halloween – August 15th
    Winter/Snow Gear – September 15th
    Holiday Items – October 15th

  • We will do our best to let you know if there is an item we would love to have you bring back at a later date or point out a mark that we think will come out with another wash. However, if your bag is full of items in the wrong season, we will most likely not take a close look at them since that is not what we are currently looking for. Bringing them back at the right season may result in them being added to your account.
  • Please do not bring the same items to the other location unless you were told by staff directly that we are low on something or that it might do well at the other store. We have the same guidelines at each location so if we were unable to accept it at one store, we most likely would not take them at the other store.
  • All items should be stylish, in excellent condition, stain-free, smoke-free and freshly laundered. Please button the buttons, snap the snaps and zip the zippers. If an item requires batteries, so do we. Please do NOT bring items on hangers. It is too cumbersome in our workspace and folding items nicely in bags works great. We steam all of our items so the hangers don’t save us any time.
  • Pet fur is a big issue for those that are allergic to animals. We know those little stinkers like to get into the laundry basket or boxes that are being stored so be sure and keep your freshly laundered items pet hair free by sealing boxes, bins or bags. If we see pet hair on items we will not be able to take them.
  • Items we are not able to take are returned to you unless you would like us to donate them for you. We currently give to Northwest Children’s Outreach, Community Dinners and Cascade Medical Teams. They are so grateful for the outpouring of items that aid those utilizing their services and assistance.
  • During large sale events, we are unable to take clothing in for processing. Please check our calendar for upcoming events.
  • Return policy: items must be returned within 7 days at the location they were purchased at and include the original tags and receipts. Returns will be paid out in store credit only.
  • ALL SALES FINAL on NEW handmade items and sale items.