General Guidelines

shoes
  • We are take clothing in for processing on Wednesdays and Saturdays ONLY from 10am to 4pm.
  • Following new safety precautions, all items are DROP and RUN ONLY. Items will sit for 3 days before we go through them and we will email you when we are finished. You will have 1 week to pickup any no-thank you items or they will be donated to a great charity.
  • We will accept 2 grocery size bags and you can bring in gear items as well. Gear items will be checked on the spot and returned at that time if we are not able to consign it. Please understand that we will be strongly enforcing our two bag policy as we have had to change the way we manage this process greatly and do not have the space for more than 2 bags.
  • You can choose 30% in store credit or consign your items for 40% paid as cash or credit as items sell.
  • We begin looking at each season 10 days prior to that season being placed on the sales floor. We will occasionally take an item out of season but any item we accept in the off season will be held until it’s time for them to go out and may be subject to consignment option only.
  • Season Acceptance Schedule:

    Spring – February 15th
    Summer – April 15th
    Fall – July 15th
    Halloween – August 15th
    Winter/Snow Gear – September 15th
    Holiday Items – October 15th

  • We will do our best to let you know if there is an item we would love to have you bring back at a later date or point out a mark that we think will come out with another wash. However, if your bag is full of items in the wrong season, we will most likely not take a close look at them since that is not what we are currently looking for. Bringing them back at the right season may result in them being added to your account.
  • Please do not bring the same items to the other location unless you were told by staff that we are low on something or that it might do well at the other store. We have the same guidelines at each location so if we were unable to accept it at one store, we most likely would not take them at the other store.
  • All items should be stylish, in excellent condition, stain-free, smoke-free and freshly laundered. Please button the buttons, snap the snaps and zip the zippers. If an item requires batteries, so do we.
  • Pet fur is a big issue for those that are allergic to animals. We know those little stinkers like to get into the laundry basket or boxes that are being stored so be sure and keep your freshly laundered items pet hair free by sealing boxes, bins or bags. If we see pet hair on items we will not be able to take them.
  • Any item that we price over $25.00 will be consigned. These are higher priced, riskier items and are not eligible for instant store credit. However, it works great for you because they pay out at the higher rate of 40% and can be utilized as cash or credit!
  • Certain items will be taken on consignment only. These items include: Maternity items, cloth diapers, costumes and outerwear. High risk items, meaning items that we are not sure will sell well but are willing to give it a shot, are subject to consignment as well.
  • We now take Women’s clothing and accessories on a consignment only basis.
  • Items we are not able to take are returned to you unless you would like us to donate them for you. We give to a variety of wonderful resources such as Portland Housing Authorities, St. Cecelia’s, With Love, current event relief organizations and hyper local families in need. They are so grateful for the outpouring of items that aid those utilizing their services and assistance.
  • If items have been left on a drop n’ run basis, we prefer items to be picked up by the end of the day or no later than the end of the next day. We reserve the right to donate items that have not been collected in a timely fashion.
  • During large sale events, we are unable to take clothing in for processing. Please check our calendar for upcoming events.
  • Return policy: items must be returned within 7 days and include the original tags and receipts. Returns will be paid out in store credit only.